Shipping & Returns
WHEN WILL MY ORDER ARRIVE?
Normal (Non-Holiday) Delivery times:
3 working days for orders received by midday on a working day.
If we have your mobile number you will receive a text from our courier DPD with delivery details, which you can change if needed.
Call the office team on +390756318380 if you need to check delivery dates.
Need help choosing a machine?
Tel: +39 075 6318380
Return & Exchange Policy
We want our customers to have the best possible experience but on rare occasions, there may be a problem with delivery or you may accidentally have ordered the wrong item, etc.
Before making your return please contact our customer service team by Telephone on +39 075 6318380 or Email for a Returns Authorisation.
Please include the authorization code along with your returned item & a note confirming your name, address and whether you would like a refund or a replacement product.
If your machine does not work or goods have been damaged in delivery to you.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order & we will arrange a courier collection.
If you need to return goods for any other reason
any item you order from us can be returned within seven days for a full refund or exchange. Goods must be unused & in perfect condition in their original packaging.
We suggest that you return using an insured delivery (available at the Post Office) as we cannot be responsible for returned goods damaged in transit.
Remember to include your name and address and whether you would like a refund or exchange.
Goods returned to us arriving damaged, or lost, will not be credited. The delivery charge on the original order is not refunded.
All our products carry a full money-back guarantee.
Via dei Carrai 13
06019 Umbertide (PG) Italy
Tel: +39 075 6318380 (office hours, 08.30 to 12.30 and 14.30 to 18.30).